What our customers achieve
Measurable outcomes from real enterprise programmes. Not projections, results.
OUTCOMES AT A GLANCE
Outcomes at a glance
Up to 50%
Reduction in adviser journey times
90%
Advice cases fully automated
60%
Reduction in time to prepare advice
75%
Cost reduction achieved
80%
Reduction in QA and case-checking costs
600 hrs
Saved per month at Skipton Building Society
Case study
Improving the efficiency of Skipton Building Society's advice service
Jo Barwick
Skipton Building Society
Cases fully automated
Reduction in time to prepare advice
Suitability reports 100% automated
Reduction in case checking
STP Origo productivity gain
Advice Engine
Now integrated into Skipton Building Society's advice journey
Benefits across your whole business
Focus transforms outcomes for clients, advisers, and the business itself.
For your clients
Self-service advice journeys designed specifically for them. Personalised digital presentations that are simpler to understand than traditional suitability letters. Omni-channel flexibility to switch between self-serve and adviser-led without losing context.
For your advisers
More time for client engagement rather than paperwork. Complex advice presented in a way clients actually understand. Consistent, deterministic advice every time, engines generate the right answer, not just an answer. Cases that are "right first time".
For your business
Reduced cost-income ratio through automation. Compliance risk and case-checking costs reduced through automated advice preparation. Consistent outputs across all members and firms. Seamless data flows via 23 API domains, no re-keying, no transcription errors.
From 600 hours a month to a few clicks
Before Focus, one of our customers had paraplanning teams spending over 600 hours a month preparing investment advice cases manually. Every case involved data re-keying, manual calculations, and document assembly.
After deploying the Advice Engine and automating suitability report generation, that work now happens in seconds. The engine considers risk, performance, charges, and tax allowances, then produces the optimal solution for the client's circumstances, every time, consistently, in accordance with the firm's advice policy.
The adviser still has full flexibility to review and adjust the recommendation based on their professional judgement. But the heavy lifting is done. The hours come back. And the compliance team gets deterministic, auditable outputs they can trust.
PLATFORM SCALE
Platform scale
3,500
Business users on the platform daily
300k+
End customers served through our clients
30+ yrs
Building UK advice technology since 1993
£15m
Invested in the platform you adopt
Trusted by leading financial institutions
We are proud to have long-term relationships with our customers, supporting advice delivery through multiple complex implementations.
NFU Mutual
One of the UK's leading mutual insurers, NFU Mutual went live on the Focus platform in 2025. A major enterprise deployment spanning their national adviser network.
abrdn
Our former parent company and the organisation where Focus was incubated. abrdn retains a board seat and continues to use Focus across their advice operations.
Bank of Ireland
An international deployment demonstrating Focus's ability to adapt to different regulatory environments and operating models beyond the UK market.
See it for yourself
We can arrange a demo tailored to your requirements, or connect you with existing customers who can share their experience directly.
Our customers
The numbers our customers keep choosing us for
Recurring proof from across the customer base.
Up to 50%
Reduction in adviser journey times
14 yrs
Partnership with NFU Mutual
9 yrs
Partnership with Santander
7 yrs
Partnership with Skipton Building Society
ISO 27001
Certified information security management
10M+
Calculations powered every month